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FAQ


Our brain loves to play and learn. Toys are a great medium for learning, that help children develop life skills and also make them confident and positive. At every growth stage, your child requires different types of toys for developing different skills, like Motor Skills, Hand Eye Co-ordination, Memory, Problem Solving, Reading & Language, Discovery & Learning, Social Skills, Imagination & Creativity. Each toy plays a different role in the growth of your child. We carefully select toys that will help your child develop the right skills at the right age
0 to 3 years
A toddler moves around in the environment a lot (walking, climbing, pushing, riding). A strong interest in manipulating and problem solving with objects begins during this period and can be encouraged with Push-pull toys, Musical toys, Simple puzzles, Shape sorters, Peg boards, Movement games, Large beads, Blocks, Stacking rings, Picture books

3 to 6 years
Preschoolers love to be around other children and enjoy sharing many kinds of activities. To increase observation power, strengthen determination, build confidence and enhance imagination and problem solving skills, they should be exposed to Pretend Play, Puzzles, Large bead-threading and lace sets, Sports equipment, Simple games, Storybooks

6 to 9 years
A school-age child seeks out new information, experiences and challenges in play. Their memory, concentration, problem solving and social skills get sharpened with Board games, Coordination or memory games, Complex puzzles, Books

9 to 12 years
A pre-teen is independent, yet thrives on play with other children. Their logical, analytical, communication and advanced social skills can be greatly enhanced with Strategy games, Brain challenging games, Advanced Board games, Books
Weekly toy service works like a magazine subscription where toys keep coming at your doorstep week after week once you create a Wishlist. You do not have to remember and order for toy exchange(s) each time. Weekly toy service saves time for parents and is a hassle free way to ensure a continuous supply of exciting and learning oriented toys for kids.

If you are renting a toy(s), you have to place a request for the respective toy(s) each time
Some toys in the library have a high engagement period with kids and they love to play again & again with them! These toys have a holding period of 2 weeks. Such toys are typically high in value also. Once you order them, they will not be exchanged the next week like most other toys. They will remain with you for the minimum no. of weeks assigned to the toy(s) and will be exchanged after that only.

For example, if you have a 2 toys a week plan, and 1 toy ordered by you has a minimum holding period of 2 weeks, after 1 week the Toyman will exchange the regular 1 week holding period toy only and the 2nd toy will be exchanged after another 1 week
This inbuilt calculator is integrated with our toy plans. It will help you to choose an appropriate plan to sign up for, based on your need and budget. As you click on any subscription plan, the calculator tells you

1. # of toys your child gets - How many total number of toys you will get during the period you are signing up for
2. Total avg. MRP worth of toys - What is the approximate amount you will have to spend, if you buy these many toys from the market
3. Plan total (You pay) - What is the plan amount you will pay to get these toys under subscription
4. 1 week cost per toy - The playing cost per week per toy based on the plan selected
Yes. You can exclusively take books from our library if you wish. The Plan for books only subscription is Book Plans and the collection can be viewed at Book Library. Under such a plan, you cannot borrow any toys as well as some exclusive books like Grolier etc.
Yes, you can switch between any plans at any point of time. We simply pro-rate your remaining amount (if applicable) and adjust/charge accordingly
Existing Weekly toy service subscribers can order Big Toys likes slides, doll houses etc in the Big Toys on Rent catalogue under their regular subscription plans. Only a logistics fee will be charged. For non-subscribers, each big toy has an additional deposit and rental fee
If you are planning a party, play date or any kind of get together where you want to keep kids busy, you can hire a play zone from us for the party. You need to decide the area that you want to cover, check date availability, choose toys from our play zone catalogue, select location and book with minimum 50% advance payment. For more FAQs on Play Zone for Parties, go to the FAQ tab in 'View Details' of any Play Zone type
Yes, you can make an extension request over phone/email at least 2 days prior to the scheduled return. The minimum extension period is 1 week and multiples thereafter. The extension for Weekly toy service will count against your subscription period. For big toys on rent, the rental fee will be pro-rated for the extension period and adjusted from the security deposit amount
Yes. If your child likes a toy and would like to own it, we will be happy to sell a fresh piece to you at great discounts on MRP. To place an order, just mail us at contact@friendlytoyz.com or call +91 8800 100 547
You can create a Wishlist after signing into your account. Toys can be filtered according to age and/or skill and be added to the Wishlist. You can later add/delete toys from your Wishlist. You can also let us know your Wishlist over phone after checking our online toy library.

We try our best to send you toys as per your Wishlist. For that to happen, we strongly recommend that your Wishlist be atleast 4x times the toy plan at all times (1 toy plan – atleast 4 toys in the Wishlist, 2 toys plan – atleast 8 toys in the Wishlist, 3 toys plan – atleast 12 toys in the Wishlist)

You may consult our toy advisors for selecting the most approriate toys as per your child's age and interest
If you do not create a Wishlist, our toy advisors use their expertise and knowledge to pick the most skill development friendly toys based on your child's age and interest. The toy(s) issued by our toy advisors cannot be rejected at the time of delivery or it will be counted as a failed delivery (retention of previous toys for another week). However, you do have the option of calling us atleast 1 day prior to the delivery day and check about the toys going to be delivered.

Wishlist creation is mandatory if you want to get toys as per your own choice
We make weekly deliveries as follows:

4 deliveries in 1 month

12 deliveries in 3 months

24 deliveries in 6 months
Deliveries are scheduled as per zones allocated to each subscriber depending on the area one resides in. Each zone is covered on a specific day(s) (morning/evening). We do deliveries on all days except Sundays (India) and Saturdays (Nepal)
There are no delivery and pick up charges. Unbelievable but true!
There is a security deposit taken at the time of registration. The deposit is returned back if the subscription is discontinued for any reason
Payments can be made via the most convenient option - Cash on Delivery (CoD). The registration fee, subscription amount and refundable security deposit has to be paid at the time of first delivery. Online payment option is not available for Weekly toy service
Whenever your account is due for renewal, you have to pay at the time of your last due pick up or earlier. Once you make the cash payment, a cash receipt will be handed over to you instantly
Yes. Once the subscription period for the initial plan expires, you can easily pick another plan at the time of renewal. In case you want a plan change before the expiry of the initial plan, we will calculate the proportional incremental amount you need to pay after accounting for the unexpired period and upgrade your plan accordingly
We keep the best quality toys in our library and always ensure that they are delivered in good condition. While normal wear and tear is acceptable, in case the toy is rendered damaged, a fee will be applied depending on the extent of damage. For eg. in case of a puzzle, if a piece is missing, the price of the puzzle will be charged but in case a replaceable part goes missing then only the cost of the replaceable part is charged. As your child knows that toys are to be returned every week, he/she will learn to keep the toys in good condition, making him/her responsible for his/her belongings. For more details, please refer ‘Damage or Loss’ section in our Terms & Policies
New toys generally don’t come with batteries but we do provide good quality batteries with all battery operated toys so that your child can start playing with them as soon as he/she gets the toy(s). Before each delivery, we ensure that the batteries are operational. However, if the batteries get discharged after the toy is delivered, you will have to use your own batteries which can be taken out before the toy is returned back to us
A failed delivery will be treated as a retention. It will be accounted for in the same way as if you were taking a new item for the coming week and will be counted towards your weekly entitlement
During the subscription period should you decide to not avail of deliveries for a specific week for whatever reason, and you intimate us atleast 2 days in advance about the service postponement, your unused service will be carried forward. If we do not receive a request for service postponement atleast 2 days in advance, your unused service cannot be carried forward and will be deemed to have lapsed
Of course! If you want to order particular toys/books that are not there in our library, you can simply email us the exact name and brand of the toys/books. Upon receiving your request, we will source it for you and add it to our library. The toys have to be branded as we do not keep local/unbranded toys in our library
We all know that kids get bored of the same toys in a few days and they bring no value to anyone by being stacked in cupboards and shelves at home. Many parents send in their old toys to us. We help bring them back into circulation by donating them to NGOs that in turn make them available to needy kids in villages and elsewhere. If the toys are brand new/almost new, we may add them to our toy library for a few weeks, freeing up your clutter and reducing carbon footprint. You may also earn some free weeks of subscription/discount vouchers redeemable on our website in that case. Ultimately, all toys from our library are donated to NGOs. If you wish to recycle old/unused toys, please click here







friendlytoyz.com is the coolest one-stop solution for your child's needs. Our aim is to create a convenient, hassle-free experience for you and a thrilling, joyous experience for your child. With services across Delhi/NCR, Kolkata, Hyderabad & Nepal, our growing network brings smiles to hundreds of children every week.

Weekly Doorstep Toy Service
Toys on rent is the most practical way of giving your child an endless supply of games and toys. A toy library (toy rental service) not only saves money and space but is a completely hassle-free solution too. Subscribe to play with toys (online toy rental service) and have them exchanged every week at your doorstep. Our value for money toy subscription plans (toy rental) can give your child 52 toys in 52 weeks without any hassles of buying & storing. When you rent a toy, it also teaches your child the value of sharing. Simply rent toys online by creating a wishlist on our website to enjoy uninterrupted weekly delivery at your doorstep

Weekly Doorstep Book Service
We strongly encourage children to develop the habit of reading and have a weekly book service option (online book rental service). Simply rent books online by creating a wishlist and have the books of your choice delivered at your doorstep every week. Books on rent is the best way to give your child an endless supply of books to read. If there are books that you wish to read specifically, let us know. We will be happy to buy and add them to our collection, and then you could simply rent books

Big Toys on Rent
Big toys like ride-ons, slides, walkers, see-saw etc are universally loved by all children but they take up a whole lot of space at home! Baby gear rental and baby toy rental is a great way to give your child all these toys without blocking space at home. All you need to do is choose these toys on our website and order them. At a fraction of their cost, they will be delivered at your doorstep and your child can enjoy them for upto 2 weeks. Big rental toys are a huge saving in all ways. Take baby equipment on hire and save money and space

Play Zone for Parties
We set up mobile play areas for birthdays, play dates, family get-togethers, weddings etc. Rent toys for birthday party simply by choosing them online and we will come and set up the Play Zone for you. Toys rental for birthday party is a great way to keep kids entertained. Hire kids toys of your choice from a wide range of slides, ball pools, rockers, kitchen sets, doll houses, tool bench, see-saws etc. Our unique set up of party toys rental is always the key attraction at every party

Unique Return Gifts
Birthdays are the most special day of the year for a child and parents go all out in making that day beautiful and memorable for their children. Return gifts are an integral part of the birthday party. All children love receiving gifts and they usually tear up the packing even before they get home! Arranging the best return gifts for birthday can be quite a time-taking task. It not only has to match the age group & theme, but also the budget. Choosing birthday return gifts online has great benefits. You can browse through a huge collection without having to step out of your home. With our unique range of return gifts for birthday party, you can easily have them delivered at your doorstep, irrespective of age, theme, interest or budget

Customized Wallpapers
Our rooms are a happy place, a nest to come back to after a long day! When designing a room, we pay a lot of attention to all aspects to make it as close to our personality. Using custom wallpaper is a great way to bring walls alive. Kids wallpaper can be designed to match every possible theme, colour and layout as one desires. Nautical or patterns, animal kingdom or outer space, music or nature, kids room wallpaper themes are limitless. Using photographs , doodles, cartoons and quotes, wallpaper for kids can be extremely customized. Our range of high-quality, high-definition wallpaper for kids room is truly the best gift you can give your child



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